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16 March 2022   |     |   By Brink van Zyl

Do I need a different router/modem for Hypa Fibre as I have ADSL?

Yes, you need a different router. The router needs to be compatible with fibre. Hypa will provide you with the … Con...

Yes, you need a different router. The router needs to be compatible with fibre. Hypa will provide you with the appropriate Wi-Fi-enabled router/modem.

16 March 2022   |     |   By Brink van Zyl

Do I need a different router/modem for Hypa Fibre as I have LTE?

Yes, you need a different router. The router needs to be compatible with fibre. Hypa will provide you with the … Con...

Yes, you need a different router. The router needs to be compatible with fibre. Hypa will provide you with the appropriate Wi-Fi-enabled router/modem.

16 March 2022   |     |   By Brink van Zyl

What is Vuma Reach?

Vuma Reach is a Fibre Network provider in South Africa that owns the physical fibre infrastructure and has rolled out &hell...

Vuma Reach is a Fibre Network provider in South Africa that owns the physical fibre infrastructure and has rolled out fibre in certain areas of South Africa. Hypa is an Internet Service Provider that has partnered with Vuma reach to sell access to the internet to users located in areas fibre has been rolled out.

16 March 2022   |     |   By Brink van Zyl

What streaming services can I use with my Hypa Fibre?

You can stream music, videos, and movies on platforms such as YouTube, Netflix, Showmax, Amazon Prime, Spotify, iTunes....

You can stream music, videos, and movies on platforms such as YouTube, Netflix, Showmax, Amazon Prime, Spotify, iTunes.

22 November 2021   |     |  

What is Hypa Fibre?

Hypa offers a pre-paid Fibre to the home (FTTH) service. Users have access to the internet for a period of … Continu...

Hypa offers a pre-paid Fibre to the home (FTTH) service. Users have access to the internet for a period of time, either 30 days or on a monthly recurring cycle. Hypa Fibre offers high-speed, uncapped, unthrottled, unshaped, and reliable internet connectivity that is not subject to a Fair Use Policy.

22 November 2021   |     |  

What speeds can I get on Hypa?

Hypa offers two fibre speeds: 20/10 (20Mbps download and 10Mbps upload) 40/10 (40Mbps download and 10Mbps upload) 100/50 (1...

Hypa offers two fibre speeds: <strong>20/10</strong> (20Mbps download and 10Mbps upload) <strong>40/10</strong> (40Mbps download and 10Mbps upload) <strong>100/50</strong> (100Mbps download and 50Mbps upload)

22 November 2021   |     |  

Which areas are covered by Hypa?

Please refer to our coverage map to check if your address is feasible for Fibre on the Vuma Reach Fibre … Continued...

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can RICA your services by uploading your RICA documents on the Customer Portal or email the RICA documents to help@hypa.co.za&quot;}" data-sheets-userformat="{&quot;2&quot;:10557,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:11}">Please refer to our coverage map to check if your address is feasible for Fibre on the Vuma Reach Fibre networkhelp@hypa.co.za</span>

22 November 2021   |     |  

Why should I move to Fibre?

Fibre offers fast, reliable, uncapped, and unlimited internet connectivity. Hypa fibre packages are more affordable than pu...

Fibre offers fast, reliable, uncapped, and unlimited internet connectivity. Hypa fibre packages are more affordable than purchasing mobile data bundles and data can be used any time of the day. Unlike ADSL lines that can degrade and can be stolen, fibre lines are not impacted by weather, don't degrade, and will not be stolen.

22 November 2021   |     |  

Am I bound to a term contract?

You are bound to the term which you agree upon once you have selected and signed up for the package … Continued...

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You are bound to the term which you agree upon once you have selected and signed up for the package specified in the sign up process.&quot;}" data-sheets-userformat="{&quot;2&quot;:10301,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:11}">You are bound to the term which you agree upon once you have selected and signed up for the package specified in the sign up process</span>

22 November 2021   |     |  

What are the support hours?

Monday to Friday 07:00 – 22:00, 365 days a year...

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;24/7, 365 days a year, Monday to Friday 07:00 - 22:00&quot;}" data-sheets-userformat="{&quot;2&quot;:10301,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:11}">Monday to Friday 07:00 - 22:00, 365 days a year</span>
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