Page 6 – HYPA Fibre

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22 November 2021 | |

How do I order Fibre?

Simply check our coverage map, apply address, select package and payment...

<span data-sheets-value="{"1":2,"2":"Simple check our coverage map, apply address, select package, payment"}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">Simply check our coverage map, apply address, select package and payment

22 November 2021 | |

How can I track my order?

This can be done via the hypa customer portal...

<span data-sheets-value="{"1":2,"2":"yes, this can be done via the hypa customer portal"}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">This can be done via the hypa customer portal

22 November 2021 | |

What are the benefits of Fibre?

Work from Home, Online studies, Online schoolwork, Social Media, Gaming, Wi-Fi...

<span data-sheets-value="{"1":2,"2":"Work from Home, Online studies, Online schoolwork, Social Media, Gaming, Wi-Fi"}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">Work from Home, Online studies, Online schoolwork, Social Media, Gaming, Wi-Fi

22 November 2021 | |

How do I do a speed test?

speedtest.net, mybroadbandspeedtest...

<span data-sheets-value="{"1":2,"2":"speedtest.net, mybroadbandspeedtest"}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">speedtest.net, mybroadbandspeedtest

22 November 2021 | |

How do I check coverage in my area?

By using the coverage map on our website...

<span data-sheets-value="{"1":2,"2":"by using the coverage map on our website"}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">By using the coverage map on our website

22 November 2021 | |

What is packet loss?

Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination...

<span data-sheets-value="{"1":2,"2":"Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination."}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination

22 November 2021 | |

What line is recommended for streaming in full HD?

50 – 100 / 200Mbps These speeds are highly beneficial to homes with heavy internet use and multiple users. You … C...

<span data-sheets-value="{"1":2,"2":"50 – 100 / 200Mbps \nThese speeds are highly beneficial to homes with heavy internet use and multiple users. You can stream HD videos on multiple devices as well as high speed media downloads. Best suited for:Multiple data-intensive devices (as in a big company), Media-rich data downloads at High Speeds, HD Streaming by multiple users, Working online in real time,Email, Browsing, Social Media, VoIP calls, Video chat"}" data-sheets-userformat="{"2":10557,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4,"14":{"1":3,"3":1},"16":11}">50 – 100 / 200Mbps These speeds are highly beneficial to homes with heavy internet use and multiple users. You can stream HD videos on multiple devices as well as high speed media downloads. Best suited for:Multiple data-intensive devices (as in a big company), Media-rich data downloads at High Speeds, HD Streaming by multiple users, Working online in real time,Email, Browsing, Social Media, VoIP calls and Video chat

22 November 2021 | |

What are the turn around times for down time?

48 – 72 business working hours...

<span data-sheets-value="{"1":2,"2":"48 - 72 business working days"}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">48 - 72 business working hours

22 November 2021 | |

What First Line Troubleshooting can I do?

You can simply start by rebooting the ONT, and the Router...

<span data-sheets-value="{"1":2,"2":"You can simply start by, rebooting the ONT, and the Router. "}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">You can simply start by rebooting the ONT, and the Router

22 November 2021 | |

What affects Wifi performance?

Your Neighbour’s Network, other networks in your home, bluetooth, Microwaves, thick walls, and other elements...

<span data-sheets-value="{"1":2,"2":"Your Neighbor's Network, other networks in your home, bluetooth, Microwaves, thick walls, and other elements"}" data-sheets-userformat="{"2":10301,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"14":{"1":3,"3":1},"16":11}">Your Neighbour's Network, other networks in your home, bluetooth, Microwaves, thick walls, and other elements

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