Frequently Asked Questions


Our Customer Service teams operate 7 days a week, 365 days a year, 07h00 to 22h00.

General account and sales operate within normal office hours (07h00 to 17h00), excluding weekends and South African public holidays.

087 805 2505 or

Written cancellation notice must be provided to Hypa in writing to
For the monthly recurring product, we require 14 (fourteen) days’ notice prior to the next Debit Order Date
Despite the 30 Day Service automatically expiring at the end of the 30-day period, the Customer must nevertheless give written notice of cancellation, either before or after the date of expiry.

No there is no cancellation fee.

Installation can take up to 14 days

No, there are no long-term contracts, services are Pre-Paid and are on a month-to-month or 30 Day basis. You will be required to accept Hypa’s Terms and conditions when signing up for the service online.

No, you will have unlimited data that can be used any time of the day.

Yes, Hypa will require to RICA you before we can place your order with Vuma. Hypa’s RICA application process is fully automated and can be done on the Hypa website when placing an order. You will require to upload a photo of your ID document when placing the order. If your RICA status fails on our Automation process, then we will contact you and request a certified copy of your ID document.

A maximum of 10 devices can be connected simultaneously.

Yes, Customers can purchase a maximum of 6 consecutive 30- day access packages at one time. The 6 fibre package will run one after the other and will only start when the previous package has ended.

The maximum number of “periods of service” that can be purchased includes the period of service for the current month. I.e., one period of service plus {5} more.


30- Day
30- day Fibre package offers access to the internet for 30 consecutive days from the day of activation. After 30 days have elapsed, the fibre access to the internet will have expired and a new fibre package will have to be purchased on the 31st day. This is almost like topping up your airtime or purchasing data bundles.


Monthly recurring
Monthly recurring package offers access to the internet on a month-to-month basis. You will have access to the internet on a monthly recurring period provided your debit order payment does not fail and has not been canceled.

An SMS/email will be sent to you with the Wi-Fi username and password.
Connect your smart devices to the Wi-fi using the username and password provided and enjoy your fibre experience.

Customers can choose a debit order payment date that best suits them.
Debit order date options available: 1st, 16th, 21st, 26th of a given month

This is a pre-paid service and we would require payment to be made before we can place your order with Vuma.
There are two ways are paying, depending on the package you have bought:
30- day Fibre package can be paid via PayFast using a debit or credit card, or via EasyPay on the App or in-store at checkers/Pick n Pay, etc
A monthly recurring package can be paid via PayFast using a debit or credit card

Hypa does not charge for any standard installation and connection costs.
However, in the event that additional trenching is required to install the fibre in your home, the Fibre Network Provider (Vuma Reach) will charge an additional fee which will be charged directly to the end customer by the Vuma Reach appointed contractor.

No. Fibre runs completely independently of your traditional voice (analog/copper) line.

Yes, you need a different router. The router needs to be compatible with fibre. Hypa will provide you with the appropriate Wi-Fi-enabled router/modem.

Yes, you need a different router. The router needs to be compatible with fibre. Hypa will provide you with the appropriate Wi-Fi-enabled router/modem.

Vuma Reach is a Fibre Network provider in South Africa that owns the physical fibre infrastructure and has rolled out fibre in certain areas of South Africa.
Hypa is an Internet Service Provider that has partnered with Vuma reach to sell access to the internet to users located in areas fibre has been rolled out.

You can stream music, videos, and movies on platforms such as YouTube, Netflix, Showmax, Amazon Prime, Spotify, iTunes.

Hypa offers a pre-paid Fibre to the home (FTTH) service. Users have access to the internet for a period of time, either 30 days or on a monthly recurring cycle. Hypa Fibre offers high-speed, uncapped, unthrottled, unshaped, and reliable internet connectivity that is not subject to a Fair Use Policy.

Hypa offers two fibre speeds:
20/10 (20Mbps download and 10Mbps upload)
40/10 (40Mbps download and 10Mbps upload)
100/50 (100Mbps download and 50Mbps upload)

Please refer to our coverage map to check if your address is feasible for Fibre on the Vuma Reach Fibre

Fibre offers fast, reliable, uncapped, and unlimited internet connectivity. Hypa fibre packages are more affordable than purchasing mobile data bundles and data can be used any time of the day. Unlike ADSL lines that can degrade and can be stolen, fibre lines are not impacted by weather, don’t degrade, and will not be stolen.

You are bound to the term which you agree upon once you have selected and signed up for the package specified in the sign up process

Monday to Friday 07:00 – 22:00, 365 days a year

You can simply manage your account via your portal login

You can see all usage reports via your portal login

Yes, you can subscribe to outage notifications via your portal login

Yes, this can be done via the portal, alternatively contact support at

You can always pre-order fibre if no providers are not yet ready in your area

Anyone who has coverage and infrastructure in their area, this can also be checked at

Yes, this can be done via the portal, and upon request

This will be dependant on how many devices you have, and what the line will be utilised for

You will need to have coverage in your area and the correct infrastructure from the Upstream Service Provider

Vumatel, Vuma Reach

Simply check our coverage map, apply address, select package and payment

This can be done via the hypa customer portal

Work from Home, Online studies, Online schoolwork, Social Media, Gaming, Wi-Fi, mybroadbandspeedtest

By using the coverage map on our website

Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination

50 – 100 / 200Mbps
These speeds are highly beneficial to homes with heavy internet use and multiple users. You can stream HD videos on multiple devices as well as high speed media downloads. Best suited for:Multiple data-intensive devices (as in a big company), Media-rich data downloads at High Speeds, HD Streaming by multiple users, Working online in real time,Email, Browsing, Social Media, VoIP calls and Video chat

48 – 72 business working hours

You can simply start by rebooting the ONT, and the Router

Your Neighbour’s Network, other networks in your home, bluetooth, Microwaves, thick walls, and other elements

Streaming Examples:

  • Netflix, DSTV, Showmax – at least 3 Mbps for standard definition; 5 Mbps for HD; 25 Mbps for HDR or 4K
    Hulu – at least 3 Mbps for on-demand; 8 Mbps for Live TV
    DIRECTV – at least 2.5 Mbps; 2.5–7.5 Mbps for HD on mobile devices; 12 Mbps for streaming via web browser on a computer
    Amazon Prime Video – 900 Kbps for SD; 3.5 Mbps for HD


  • At a minimum, you need 4–8 Mbps for online gaming. For consistently efficient gaming, 10–25 Mbps tend to be best. This is also dependant on server location you are connecting to

Working from Home:

  • There are no one-size-fits-all answers when it comes to working from home; it really boils down to what kind of uploading and downloading you need to do for your job. If you frequently download and upload large files, you’ll want internet speeds of at least 40 Mbps. For simpler computer programs (word processing, for example), you can get by with just 3–4 Mbps. For lots of video conferencing, you’ll want to sit somewhere in the middle with at least 10 Mbps