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11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

How do I update my contact details?

Please ensure that you keep your contact details updated by contacting the administrator by sending a WhatsApp to 076 053 &...

<span style="font-weight: 400;">Please ensure that you keep your contact details updated by contacting the administrator by sending a WhatsApp to 076 053 2958</span> <span style="font-weight: 400;">For queries, changes in personal information, and claims, you may contact us at 0861 46 38 77 or at hypa@infbrokers.co.za  </span>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

How do I get my policy documents if I don’t have an email address?

Upon request, your documents can be sent to you via WhatsApp....

<span style="font-weight: 400;">Upon request, your documents can be sent to you via WhatsApp. </span>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

Can I cancel my funeral insurance at any time?

Cancellation of your policy can be done by the Main Member or the Insurer within 31 days of written notification....

<span style="font-weight: 400;">Cancellation of your policy can be done by the Main Member or the Insurer within 31 days of written notification.</span>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

Must the insurance money be used for funeral expenses only?

The pay-out is made to the Nominated Beneficiary/ies on the policy to use at their discretion....

<span style="font-weight: 400;">The pay-out is made to the Nominated Beneficiary/ies on the policy to use at their discretion.</span>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

Do you do funeral services or a cash pay-out?

Cash Pay-out to Nominated Beneficiary....

<span style="font-weight: 400;">Cash Pay-out to Nominated Beneficiary.</span>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

How do I claim?

Claims must be fully submitted within 180 days of death.  Should death occur due to suicide within the first 12 … C...

<span style="font-weight: 400;">Claims must be fully submitted within 180 days of death. </span> <span style="font-weight: 400;">Should death occur due to suicide within the first 12 months after inception date, claims can be declined.  </span> <table> <tbody> <tr> <td><b>Product Provider</b></td> <td><b>Type of Claim</b></td> <td><b>Contact detail</b></td> </tr> <tr> <td><span style="font-weight: 400;">Infussion Financial Services</span></td> <td><span style="font-weight: 400;">Funeral Claims</span> <span style="font-weight: 400;">Accidental death Claims</span></td> <td><span style="font-weight: 400;">Please contact iNFUSSION call line on: </span> <b>0861 46 38 77 /0861 11 22 56</b><span style="font-weight: 400;">; </span> <span style="font-weight: 400;">Email:  </span><a href="mailto:admin@infussionfinancial.co.za"><span style="font-weight: 400;">admin@infussionfinancial.co.za</span></a></td> </tr> </tbody> </table>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

What will cause my policy to be cancelled?

Cover will cease immediately should the Main Member cease to pay the monthly premium of R20, dies, withdraws or retires....

<span style="font-weight: 400;">Cover will cease immediately should the Main Member cease to pay the monthly premium of R20, dies, withdraws or retires. </span>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

Is there a waiting period?

No waiting period applies in the event of death due to accidental causes, provided that the HYPA Subscription monthly payme...

<span style="font-weight: 400;">No waiting period applies in the event of death due to accidental causes, provided that the HYPA Subscription monthly payment is up to date.</span> <i><span style="font-weight: 400;">Accidental death</span></i><span style="font-weight: 400;">: is a direct and solely a result of bodily injury caused by accidental means, an accidental death benefit will be payable. </span> <span style="font-weight: 400;">Death must have taken place within 30 days of the incident and the event must be the primary cause of death. </span>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

How does a customer change a beneficiary?

To change a beneficiary the policyholder must inform the administrator (iNFUSSION) about the changes in writing to hypa@inf...

<span style="font-weight: 400;">To change a beneficiary the policyholder must inform the administrator (iNFUSSION) about the changes in writing to hypa@infbrokers.co.za.</span>

11 November 2024   |     |   By taryn.gloyne@voxtelecom.co.za

Why do I have to nominate a beneficiary?

A beneficiary is the person or entity that you legally designate to receive the benefits from your financial products. It &...

A beneficiary is the person or entity that you legally designate to receive the benefits from your financial products. It is required by law for life insurance coverage (Funeral cover) that the death benefit of your policy will pay out to the Nominated Beneficiary when you pass away. <ul> <li>We require the full ID number of your beneficiary.</li> <li>Nominated Beneficiaries must be over the age of 18 and must have a South African bank account.</li> </ul>
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